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Privacy Policy

Last Updated: July 10, 2026

1. Introduction

Chiro Stride ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our practice management software platform.

2. Information We Collect

We collect information in the following categories:

Practice Information

Business name, practice address, phone number, email address, and other details about your chiropractic practice.

User Account Information

Name, email address, password (hashed), and account preferences.

Animal Medical Records and Clinical Data

Patient (animal) names, species, age, medical history, treatment notes, SOAP notes, diagnostic information, examination findings, and other clinical information necessary for practice management.

Owner and Contact Information

Names, phone numbers, email addresses, and mailing addresses of animal owners and clients.

Payment Information

Payment method details (credit card numbers, billing addresses) are processed through Stripe and are not stored directly on our servers. We store transaction history and billing records.

Signatures and Consent Forms

Digital signatures, consent forms, and other legal documentation provided by clients and animal owners.

Usage Data

Information about how you use the service, including pages visited, features used, timestamps, and similar technical data.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and improving the Chiro Stride service
  • Processing payments and managing your subscription
  • Communicating with you about your account and the service
  • Sending service updates, security alerts, and support messages
  • Responding to your inquiries and customer support requests
  • Troubleshooting and technical support
  • Complying with legal obligations
  • Analyzing usage patterns to improve user experience

4. Third-Party Service Providers

We use the following third-party services to operate Chiro Stride:

  • Supabase: Database hosting and data storage. Your data is stored on Supabase infrastructure with encryption in transit and at rest.
  • Stripe: Payment processing. Payment information is securely processed through Stripe and not stored on our servers. We only store transaction history and billing records.
  • QuickBooks: Invoicing and accounting integration. When you opt in, invoicing data is synced to QuickBooks for accounting purposes. This integration is opt-in only and requires your explicit authorization.
  • Twilio: SMS and communication delivery. Patient reminders and notifications may be sent through Twilio.
  • OpenAI: Optional AI-assisted features. Content is sent to OpenAI when you invoke features such as AI-assisted note generation or an owner-summary preview.
  • Resend: Email delivery. Transactional emails and notifications are sent through Resend.
  • Vercel: Application hosting, aggregate product analytics, and performance measurements.
  • Sentry: Error and performance monitoring. Default PII collection is disabled, but technical events may include context such as a page path, stack trace, browser details, or error message.

These providers process data as needed to deliver their configured services and under their own applicable terms and privacy commitments. We do not sell your data to third parties.

5. Data Retention

We retain account data and animal medical records while needed to provide the service and for legitimate security, dispute-resolution, legal, and business-record purposes. Canceling a subscription does not automatically erase practice records on a fixed schedule. You may request account or data deletion by emailing hello@chirostride.com; we may verify the request and retain information where required or permitted by law, including in limited backup, security, billing, or dispute records.

6. Data Security

We use safeguards including encrypted connections, hosted encryption at rest, authentication controls, and practice-isolated database access policies. However, no method of storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Access and Portability

You can access and review practice data in the product, and supported workflows can generate PDFs for certain records. Chiro Stride does not currently provide a one-click export of every account record. Contact hello@chirostride.com for an access or portability request.

Correction

You can correct or update inaccurate information in your account.

Deletion

You may request deletion of your account and associated data by contacting hello@chirostride.com. We will verify and process eligible requests subject to applicable retention obligations. Deletion is not currently a self-service account action.

Communication Preferences

You can manage your communication preferences in your account settings or by contacting us directly.

8. Data Sharing and Sales

We do not sell your personal information to third parties. Your data is only shared with service providers (Supabase, Stripe, QuickBooks when opt-in, etc.) who are contractually obligated to use it only for providing services to us. When you opt into QuickBooks integration, your invoicing data is synced only to your own QuickBooks account.

9. California Privacy Requests

Depending on which California privacy laws apply to Chiro Stride and your request, California residents may have rights to:

  • Know what personal information is collected, used, and shared
  • Delete personal information collected from you
  • Opt-out of the sale of your personal information (note: we do not sell your information)
  • Non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at hello@chirostride.com.

10. International Privacy Requests

If privacy law in your location grants rights to access, correct, delete, port, object to, or restrict processing of personal data, contact hello@chirostride.com. We will verify and respond to eligible requests as required by applicable law.

11. SMS and Communications Privacy

When you opt into SMS communications or use our communication features, we collect phone numbers, consent status, and communication preferences. For supported messages, recipients can reply STOP to opt out. We process supported keyword opt-outs promptly, and other reasonable revocation requests may be sent to the originating practice or hello@chirostride.com.

12. Cookies and Similar Technologies

We use cookies and related browser storage—including localStorage, IndexedDB, Cache Storage, and service-worker caches—for authentication, preferences, supported offline workflows, and queued changes. Clearing Chiro Stride site data can sign you out and remove unsynced local work. See the Cookie & Browser Storage Policy for details.

13. Children's Privacy

Chiro Stride is not intended for or directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will delete such information promptly.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@chirostride.com

Chiro Stride is operated by Short Go Equine Chiropractic LLC.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the service. Your continued use of Chiro Stride following any changes constitutes your acceptance of the updated Privacy Policy.

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